FAQS

No, you don’t need to confirm. We recommend rechecking with the airline for any schedule changes to verify that your travel details are correct. 

We will email your e–ticket details to the email address you entered when you made your reservation. You can also retrieve your e ticket in 'My Bookings' section of www.traveasy.co.in.

For domestic flights: It is mandatory to carry a government issued photo identification (ID) proof along with the e-ticket copy. The same is verified by the airport security as well as the airline at the check-in counter. On presenting your photo ID proof and e-ticket copy, your boarding pass will be issued. 

For international flights: Your passport is the only valid photo ID proof that will be accepted. In case of an infant travelling, it is mandatory to carry the birth certificate of the infant along with the ticket. It is not mandatory to carry the credit/debit card that was used to make the payment at the time of the booking. In case of international travel, each passenger must ensure that they carry a relevant visa, transit visa (if applicable), immigration clearance and travel with a passport, with a validity of at least 6 months as on date of travel.

Minimum age to travel alone is 18 years, however may differ from airline to airline. If you are travelling as Unaccompanied Minor then airline needs to be updated and applicable documentation needs to be completed at airlines end.

Yes, you can book flight tickets for infants less than two years of age. To avail the infant fares, the infant must be under 24 months of age throughout the entire itinerary that you're booking. This includes both outbound and return journeys. If the infant is 24 months or above on the return journey, you need to make a separate booking using a child fare.

Make sure they have valid proof-of-age documents when they're checking in, and remember that infants must be accompanied by an adult at least 18 years old. You can book no more than one infant per adult.

You need to contact our 24x7 customer support team and let us know your existing booking details. We'll call you back and take care of your booking.

We'll find out if your airline supports name change and if it does, we'll pass on your details to them. Else you'll have to cancel and re-book the ticket.

*Airline cancellation charges and traveasy.co.in cancellation fee applicable.

Just send us your request with your booking reference number. We'll find out if your airline supports title change and if it does, we'll pass on your details to them. If the airline doesn't allow title change you'll have to cancel and then re-book the ticket with the correct title.

*Airline cancellation charges and traveasy.co.in cancellation fee applicable.

You need to contact our 24x7 customer support team and we'll call you back and assist you accordingly.

You need to contact our 24x7 customer support team and let us know your existing booking details. We'll call you back and take care of your booking. However Airline cancellation charges and traveasy.co.in cancellation fees may be applicable

If the flight you booked got cancelled, you may entitle to a refund, however may varies from airline to airline. We request you to contact our 24x7 customer support team and let us know your existing booking details. We'll call you back and take care of your booking.

It varies from airline to airline. For domestic flights, it's normally 4 hours prior to departure. For international flights, but mostly 24 hours prior to departure.

You need to contact our 24x7 customer support team and let us know your existing booking details. We'll call you back and take care of your booking. The refund normally takes 4 -6 weeks.

Cancellation charges vary from airline to airline so please review at the time of booking your ticket. We request you to contact our 24x7 customer support team and let us know your existing booking details.

In case of domestic and international travel, cabin and checked-in baggage allowance varies from airline to airline and is also based on the destination you are travelling to. To find out the exact baggage allowance, this is shown on your e ticket

Please write your special request to our 24x7 customer support team. We’ll pass on your details to the airlines. We can place a meal request/seat request/bassinet seats request and wheelchair requests with the airline. 

*All special requests are subject to confirmation from the airline and in some cases may be chargeable as per airline policy.

Traveasy.co.in does not pre-seating. Some airlines will confirm your seat assignments - their rules vary for doing so. Call your airline directly to check whether you get to choose your seat. Most airlines allow online check in 24 hours before the flight where you can choose your seat assignment.

You need to show the print out of your e-ticket with your e-ticket number at the check-in counter. The airline representative will issue your boarding pass at that time. You can also perform online check-in on the airline website and print out your boarding pass.

In case of domestic travel, we request you to arrive at the flight counter at least 2 hours prior to departure. In case of international travel, please arrive at least 3 hours prior to departure.

To make amendments, a fee will apply that varies from airline to airline. In addition to this fee, traveasy.co.in charges an amendment service fee per passenger per sector in case of amendments. Traveasy.co.in will collect these charges from the user when he/she make change in the travel plan. Traveasy.co.in will also collect the fare difference (if any), applicable when the amendment is made. This means every airline has a different amendment policy. 

*Please note that any Amendment and Cancellation can be done only 24 hours prior to the flight with us and subject to availability.

We will email your new tickets to the email address you used for the original booking, after the necessary fees have been collected. You need to contact our 24x7 customer support team and we'll call you back and assist you accordingly.

Please contact our 24x7 customer support team.